Front Office CRM

Its a good CRM software. Here is the feature list:

CRM Features

• Web Based environment for real time information.
• User Friendly Web Interface
• Accessible from anywhere through intranet/internet.
• No client installations. Works with web browser.
• No License restrictions
• Mobile access for real time information through GPRS.
• Free one year support for any errors or defects.
• Help manuals

Customer Management

• Customer Information
• Customer Organization hierarchy(Sub Accounts)
• Customer Contacts
• Multiple Addresses
• Notes
• Activity Tracking ( Email, Phone, Tasks, Meetings, Fax, Letter)• Customer View of All CRM related Entities(Leads, Orders, Campaigns etc)
• Predefined Filters
• Advance Search

Activities Automation

• Phone Activity automation
• Fax Activity automation
• Email Activity automation

Organization Hierarchy

• Definition of Organization and People
• Security Management over the organization

Product Management

• Product Information
• Metrics of Products (Units)
• Price list
• Product Catalog. Publishable to internet.
• Integration with Inventory system. *

Sales Cycle

• Caters B2B and B2C models
• Lead, Opportunity, Order, Quote, Invoice Management.
• Automatic conversion into successive sales object. eg. Lead to Opportunity
• Linking of products, pricelist
• Linking of Activities(Email, Phone, Tasks, Meetings, Fax, Letter)
• Notes
• Sales Literature (Brochures, Reports, etc)
• Competitors Information.*
• Sales Process. *
• Sales Quota. *
• Sales Person KPI
• Predefined Filters
• Advance Search
• Integration with Finance System. *
• Notifications & Alerts for users. *

Marketing

• Campaigns based on CRM Activities
• Automatic Email/ Fax Campaign on schedule basis
• Campaigns Reporting
• Marketing Literatures
• NotesActivities
• System Supports Tracking of these activities
• Email
• Fax
• Letter
• Meeting
• Task
• Phone
• Management of Un-Owned activities
• Task Management
• Sales Person "To Do" Activities
• Calendar View for daily activities.

Reports

• Sales Reports
• Marketing Reports
• Sales People Reports
• Administrative Reports

Security

• Security over complete Organization Hierarchy
• All CRM related actions controllable.
• Registration of Users
• GroupsIntegration
• Integration with ERP/Inventory System/Financial Systems*